REFUND POLICY
REFUNDS/EXCHANGES
We provide refunds and exchanges within 14 days of purchase.
For any refunds or exchanges, please contact emma@anaecollection.com and we will advise you on how to process this. The garments must be returned in a prepaid and traceable postal service as we don't accept liability for loss of garments being returned. The garments must be in original condition, with original tags on and must not be worn.
We aim to provide you with products of the highest standard and quality. If you are not satisfied with your garment, please contact us as soon as you receive your order, and we will help you resolve the problem.
PERMANENT MARK DOWNS
No refunds on permanent mark downs but we will offer a full exchange for any other item. All garments must have the original tags attached. Exchanges can be done within 14 days of purchasing.
GIFT CARDS
Please note a gift card cannot be used in-conjunction with any other offer or code. Lost, damaged or stolen gift cards are not replaced. All gift cards cannot be exchanged for cash purposes.
SATIN LUXE SET GIVEAWAY
1. Eligibility
The Satin Luxe Set giveaway is open to Australian residents only, aged 18 years or older at the time of entry.
2. How To Enter
To Enter the competition, participants must:
- like the official Satin Luxe Set Giveaway post on Instagram
- subscribe to the ANAÉ mailing list via the provided link
Only one entry per person is allowed. Multiple entries from the same person will be disqualified.
3. Competition Period
The Competition begins October 24th 2024 and ends Midnight November 2nd 2024
Entries received outside this period will not be considered.
4. Selection of Winner
The Winner will be chosen at random from all valid entries. The Winner will be announced on Sunday, 3rd November, 2024 at 5.00pm, EST via ANAÉ’S official Instagram page and notified via email.
5. PRIZE
The prize is one Satin Luxe Set. which includes a Satin Shirt and Satin Cargo Pant in the Winners Choice of Colour ( Black, Navy or Ivory). The prize is non transferable, non exchange, and cannot be redeemed for cash.
6. Delivery of Prize
ANAÉ will cover the cost of shipping the prize within Australia. the winner will be contacted via email to arrange delivery details.
7. General
By entering the competition, entrants agree to be bound by these terms and conditions. ANAÉ reserves the right to amend or cancel the competition at any time, without prior notice.
Any personal information collected as part of this competition will be used in accordance with ANAÉ’S privacy policy and will not be shared with third parties.
8. Liability
ANAÉ is not responsible for any technical issues, delays, or errors that may result in missed or invalid entries.
9. Governing Law
The competition and Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the Australian Court.