SHIPPING & DELIVERY
Free standard shipping on all AUD orders
ORDER PROCESSING
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been confirmed. Orders are processed during Business hours (Monday - Friday).
ORDER SHIPPING
Free standard shipping on all AUD orders
AUSTRALIA
| SERVICE | CARRIER | ESTIMATE |
|---|---|---|
| Standard | Australia Post | 2-3 days |
| Express | Australia Post | 1-2 days |
INTERNATIONAL
| SERVICE | CARRIER | ESTIMATE |
|---|---|---|
| Standard | DHL | 5-9 days |
| Express | DHL | 3-4 days |
DUTIES & TAXES (DDU SHIPPING)
We ship all international orders on a DDU (Delivery Duties Unpaid) basis. This means you may be required to pay additional tax and duty to your local customs office when your delivery arrives.
Duties and taxes are determined by the country to which items are shipped and vary from country to country. We recommend you contact your local customs authority to determine these costs prior to purchasing. These costs (where applicable) are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. Should you not pay any duties and taxes on arrival, and the item is returned to us, we will deduct the cost of the initial and return shipping from the amount we refund.
ORDER TRACKING
Once your order has been shipped, you will receive email confirmation with a tracking number, which will allow you to track the status of your shipment.
RECEIVING YOUR ORDER
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm. If you are not home, a pick-up card will be left, and your parcel will be waiting for you at your local post office.
CHANGE OF ADDRESS
We cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the review and buy page in the checkout of the site. If the error is not noticed until after your order is finalised, please contact us immediately, and we will endeavor to have your address amended prior to dispatch.