PRIVACY POLICY

At ANAÉ Pty Ltd (ACN 643 964 096) (“ANAÉ”) we are committed to protecting your privacy, including the information we receive about you. The following policy explains how we will collect and use information about you, and how we will fulfil our obligations to you under the Privacy Act 1988 (“the Act”) and the National Privacy Principles that form part of the Act. By using our website (www.anaecollection.com), services or mobile apps, you are agreeing to our collection and use of your personal data as described in this Privacy Policy. We confirm that if you provide us with your personal data, we will make the following commitments to you:

We will not spam you; and
We will not share your data unless in circumstances where we have described it in this Privacy Policy, or where we have told you in advance, or where you have given us permission, or where we have aggregated the data and removed any information that would identify you.

SMS Terms

The ANAE' Pty Ltd mobile message service (the "Service") is operated by ANAE' Pty Ltd (“ANAE' Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to ANAE' Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of ANAE' Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ANAE' Pty Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to ANAE or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ANAE' Pty Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to ANAE or email enquiries@anaecollection.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

COLLECTION

When you are using the ANAÉ website, services or mobile apps (if available) functions we may collect personal and sensitive information about you. We collect information and store that information as an image and/or as text to provide you with a better service. Our collection of information will be fair and not intrusive and we will only collect information that is necessary for the purpose that it is being collected and purposes as are notified to you. Additionally, we will ensure that we:

identify ourselves;
explain why we are collecting the information;
tell you whether and how you can access the information;
tell you who we may share the information with; and
inform you of the consequences if you do not provide all or part of the information we request.

Sometimes we may collect information about you from third parties. In these circumstances we will take reasonable steps to ensure that you are aware of (a) to (e) above.

As part of our service, we may collect the following information from you:

name, address, contact details and email address;
the payment card information you use to purchase any of ANAÉs services or product offerings or those of its affiliates;
any descriptions, notes or tags that you add to ANAÉs website that you submit or post; and
any other information or data submitted by you in connection with ANAE'’s services or product offerings, or in connection with any requests made by you.

Collection Purposes

We collect this information because it is required in order for us to provide you with our services. If you do not want this data collected, you can stop using our website, applications, services and products at any time and if applicable delete your account or cancel your subscription (subject to any applicable terms and conditions).

In addition, we may also collect Cookies data, Analytics, Tags, and Site Management Data.

We use cookies to collect data about your visit and to allow you to navigate from page to page without having to re-register each time. You can refuse cookies by using the appropriate setting on your browser, however, if you do so you may not be able to access portions of our website. The information we store in cookies shall not be linked to any personally identifiable information you submit while on our website, however may also use this data to tailor advertisements to you. The use of cookies by our partners, affiliates, and service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, and service providers use session ID cookies to collect data about your visit and to tailor and deliver advertising messages to you.

When you visit our website we use action tags (also called pixel tags, clear GIF, or beacons) to identify some of the pages that you visit and how you use those pages and the information and data appearing on them, including details of the pages that you visit and how you use the content on those pages. Action tags are also placed in advertisements by third parties on our website or the websites of other parties. Action tags may collect and transmit this data in a manner that identifies you personally if you have registered with our website, or are logged into our website. We also use tags in our emails, to determine whether an email was opened or whether it was forwarded.

Please also note that data that we collect about the use of our website will be aggregated for administering, protecting and improving our website and our systems, to compile aggregated statistics about our website usage, to better understand the preferences of visitors and optimize the content of our site and apps, to identify server problems and issues, for our marketing and research purposes.

When you visit our website we use third party analysis tools to collect data about your computer and Internet connection, including the IP address of your computer and/or Internet service provider, your browser, information concerning the access of our website the Internet address of websites from which you link to our website and from which you came before landing on our website. This information is used internally for the purpose of understanding how our website is used by visitors and subscribers, and for our continuous improvement purposes.

USE AND DISCLOSURE

We may use or disclose the information that we collect about you for a secondary purpose. These circumstances include:

where the secondary purpose of collection is related to the primary purpose and it would be reasonable for you to expect that we use or disclose the information for the secondary purpose;
you have consented or assented to the use or disclosure;
the information is not sensitive, the secondary purpose is direct marketing and:

you have not requested that we do not send you direct marketing communications;
we give you the opportunity to decline future direct marketing communications at no cost to you; and
it is impractical for us to seek your consent before the use;

we reasonably believe that the use and/or disclosure is necessary to lessen or prevent a serious and imminent threat to a person’s life or health;
we reasonably suspect that unlawful activity has been, is being or may be engaged in, and our use and/ or disclosure of the information is necessary for our investigation of the matter or the reporting of it to relevant authorities;
we are required or specifically authorized by law;
1. may be required by our legal representative/s; or
it is reasonably necessary for the enforcement of a criminal law, a law imposing a pecuniary penalty, or for the protection of the public revenue.

As part of providing you with our service and product offerings, we may have written agreements with third parties pursuant to which we are able to offer you additional functionality as part of our service. Because the additional services provided by these parties form part of our service, you may not opt-out of receiving them. If you do not wish to receive these additional services, you would need to stop using our service and our mobile apps and cancel your subscription or delete your account. Our written agreements with these parties require that they protect the confidentiality and security of your data, and to use your data only on our behalf and only in the way we permit in the written agreement.

This section will be updated from time to time to reflect the parties with whom we have these relationships. Please note that we may make changes, replace or discontinue (temporarily or permanently) these services at any time for any reason with or without notice.

Data Quality

We will take reasonable steps to ensure that personal information we hold about you is accurate, complete and up to date when collected and used.

Data security

We will take reasonable steps to ensure that personal information we have collected about you is kept safe from misuse, loss and unauthorised access. We will destroy or permanently de-identify personal information about you that we have collected and which is no longer needed for the purposes that it may legally be used or disclosed.

Openness

This policy has been prepared to inform you of ANAE''s management of personal information.

Upon request, we will take reasonable steps to let you know what personal information we hold about you, for what purposes we hold it, how we collect it, how we hold it, and how we use or disclose it.

Access and Correction

We will provide access and the information we hold about you upon request except in circumstances where:

providing access would be unlawful; or
providing access would pose a serious and imminent threat to the life or health of any individual; or
providing access would have an unreasonable impact upon the privacy of other individuals; or
the request for access is frivolous or vexatious; or
the information relates to existing or anticipated legal proceedings between us and yourself, and the information would not be accessible by the process of discovery in those proceedings; or
providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations; or
denying access is required or authorised by or under law; or
providing access would be likely to prejudice an investigation of possible unlawful activity; or
providing access would be likely to prejudice:

the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; or
the enforcement of laws relating to the confiscation of the proceeds of crime; or
the protection of the public revenue; or
the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders by or on behalf of an enforcement body; or

an enforcement body performing a lawful security function asks the organisation not to provide access to the information on the basis that providing access would be likely to cause damage to the security of Australia.

Where providing access would reveal evaluative information generated within ANAÉ in connection with a commercially sensitive decision-making process, we may give you an explanation for the commercially sensitive decision rather than direct access to the information.

Wherever the provision of direct access is impractical or inappropriate, ANAÉ and you should consider whether the use of mutually agreed intermediaries would allow sufficient access to meet the needs of both parties. If we levy charges for providing access to personal information, those charges will not be excessive and will not apply to lodging a request for access. If we hold personal information about you and you are able to establish that the information is not accurate, complete and up to date, we will take reasonable steps to correct the information so that it is accurate, complete and up to date. If you and ANAÉ disagree about whether the information is accurate, complete and up to date, and you ask us to associate with the information a statement claiming that the information is not accurate, complete or up to date, we will take reasonable steps to do so. We will provide reasons for denial of access or correction.

Marketing

We may use your personal information that we have collected to promote and market products and services to you, including through methods such as email and SMS. We will not use your personal information for marketing purposes where you have opted out of receiving such communications.

When we send you marketing communications we may provide you a particular way to opt-out such as via SMS. Otherwise, you may opt-out of receiving marketing communications by sending a written request to ANAÉ by email to emma@anaecollection.com

Please note that when you create an account, proceed to the payment stage of the checkout or complete a purchase with us your details will be added to our marketing database to receive information relating to ANAE' and our products including information regarding items that remain in your shopping cart or stored in your Wish List.

When you access the ANAÉ website via a special invitation from ANAÉ or a third party enticement or inducement for the purpose of redeeming an exclusive offer, we require that you authenticate your entitlement or affiliation and verify your identity by creating an account. This may occur automatically with some ANAÉ and third party authentication applications.

You may also choose to receive marketing information by subscribing to our marketing database via our website.

To opt-out of receiving ANAE' marketing materials from our marketing database, you will need to unsubscribe from our database. To do this, simply select the “unsubscribe” option in one of the emails that you receive from us. Please note that if you have an account with ANAE', we may still need to send you essential information about your account.

Identifiers

We will not adopt as our own identifier an identifier that has been assigned by a government agency (or by an agent of, or contractor to, a government agency acting in its capacity as agent or contractor).

Anonymity

Wherever it is lawful and practicable, you will have the option of not identifying yourself when entering into transactions with us.

Transborder data flows

We will not transfer personal data outside Australia unless:

we reasonably believe that the recipient of the information is subject to a statute, binding scheme or contract which effectively upholds principles for fair information handling that are substantially similar to these rules; or
you consent to the transfer; or
the transfer is necessary for the performance of a contract between you and ANAÉ, or for the implementation of pre-contractual measures taken in respect to your request; or
transfer is necessary for the conclusion or performance of a contract concluded in your interest between ANAÉ and a third party; or
the transfer is for your benefit and, whilst it is not practicable to obtain your consent to that transfer, you would likely give consent if it were practicable; or
we have taken reasonable steps to ensure that the information which we have transferred will not be collected, held, used or disclosed by the recipient of the information inconsistently with these rules.

If personal information is disclosed overseas, the countries to which information may be disclosed include but is not limited to: The United States of America and Canada.

Sensitive Information

We will not collect personal information about you which reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, or details of health, disability or sexual activity or orientation unless:

you have consented; or
1. it is required for entry into a competition; or
the collection is required or specifically authorised by law; or
the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the subject of the information is physically or legally incapable of giving consent; or
the collection is necessary for the establishment, exercise or defence of a legal claim.

Contact Details

If you would like to contact us in respect of the information contained in this Privacy Policy including accessing or correcting your personal information held by us or submitting a privacy complaint, then please email: emma@anaecollection.com